Store Policies

PROCESSING/SHIP TIME 

As the sole employee of softglowstones currently, please expect a processing and/or shipping time of 7-14 business days. I work a full-time first responder job from 6:30am - 6:30pm so at times it is hard to get to the post office prior to closing time. Please have patience with me. 

If there are any delays longer than the estimated time given, those will be communicated via Instagram or TikTok stories to keep you updated. I will do my very best to get your new crystals to you as fast and safely as possible! 

REFUNDS/DAMAGES/RETURNS

Our store does not offer any refunds, returns, or exchanges. No exceptions. 

I pack your crystals with the upmost care and the best that I can to ensure that they arrive to their new homes safely. If a piece is damaged, please file a claim with USPS or UPS to be refunded. If you would like to add additional insurance to your package, feel free to reach out to me! 

If you are missing an item from your order, please notify me within 5 days of receiving your order so I can get that sent out to you as soon as possible! 

Additionally, there are NO CANCELLATIONS. A claim/purchase is a commitment. Thank you for understanding! 

By purchasing from our store, you are agreeing to all terms and conditions. Thank you so much for your support and for choosing to support my small business!