Refund policy

Our store does not offer any refunds, returns, or exchanges. No exceptions. 

Once a package is sent out via the carrier, it is no longer in my hands. We are not responsible for lost, stolen, or damaged packages. 

I pack your crystals with the upmost care and the best that I can to ensure that they arrive to their new homes safely. If a piece is damaged, please file a claim with USPS or UPS to be refunded. If you would like to add additional insurance to your package, feel free to reach out to me! 

If you are missing an item from your order, please notify me within 5 days of receiving your order so I can get that sent out to you as soon as possible! 

By purchasing from our store, you are agreeing to all terms and conditions. Thank you so much for your support and for choosing to support my small business!